Do you accept checks? Yes, we do accept checks but only via mail. If you wish to pay by a check please give us a call us at 281-397-3971 or 888-366-3199 before you place your order. Keep in mind, however, that we can only send you the product once the check has cleared the bank.
What is your policy on returns? Our goal is to have every customer achieve satisfaction when they purchase their blinds through us. If you are unhappy with your product or cannot achieve satisfaction we will provide you with a return authorization and specific shipping instructions to return your order. You will be given a refund within (60) business days of receipt. Keep in mind that oversized shipping costs and handling fees will not be refunded. Special orders, commercial orders and volume orders over $1,000 can only be refunded if there is a manufacturer defect.
Do you offer free shipping? FREE standard ground shipping is included on every order shipped within the contiguous U.S. Orders to Alaska and Hawaii will incur a shipping fee.
Please call us at 1-888-366-3199 to obtain a shipping quote for these two states. We do charge a small handling fee of $5.99 on most orders.
Are you a credible and genuine store? This is a valid question when shopping online on an e-commerce website. Rest assured that we not only have a physical location in Richmond, TX where we process and ship all of our orders but that have been in business since 1989 and have no plans of going out of business anytime soon. We know what customers want and expect; after all, we are customers too and we know how they like to be treated.
Are you competitive? Staying competitive and offering superior customer satisfaction are two values which we have tried to stand by since our first day in business. We ensure that you get products at a very reasonable price and have conducted multiple surveys online to make sure we are accomplishing that.
Should you find any product not priced the best, please feel free get in touch with us. We will make an honest attempt to beat or match any competitor's asking retail price.
What are your business hours? We can be reached by phone ( 888-366-3199) Monday through Friday 9:00 am to 5:00 pm Central Time (CST). You can always contact us via email: sales@decormail.com 24/7. In most cases we will get back to you the same day.
Do you immediately charge my card upon order submission? Since most orders are drop shipped directly to you from the manufacturer, we must charge your card in order to place the order. We make every effort to ensure the product is available to ship right away before we process your credit card.
If we are unable to fulfill your order due to a backorder situation with the manufacturer, we will get your approval to wait before charging your card. If at any time you change your mind about waiting on the backorder, we will cancel the order with the manufacturer and credit your card.
Is your site safe? We make your shopping as safe as it can be. We employ Extended Validation SSL (Secure Socket Layer) PK Certificates on our major online outlets and standard one on others, besides using Cryptographic techniques meeting industry standards. It does not end here, we are always upgrading ourselves.
