Customer satisfaction is very important to us. We want you to be completely happy with your purchase of blinds or shades from Blinds Update. If you are not completely satisfied with your purchase, please contact Customer Service at 1-888-366-3199 and we will make every attempt to resolve the issues. If we cannot, we will provide you with a return authorization number and shipping instructions. In order to honor our “Satisfaction Guaranteed” policy, you MUST have obtain samples prior to ordering if the issue is a color issue.
As all our custom products are made to order, our measuring and installation instructions must be followed to be eligible for the Satisfaction Guaranteed policy. We sincerely want the whole experience of ordering custom blinds to be a pleasant one and not a regrettable one. Returns will not be accepted without prior authorization and must be shipped to BlindsUpdate.com in original condition within 30 days of receipt. You pay the shipping and we will pay to have the blind cut down or remade, whichever is required. If the issue can’t be resolved, we will simply issue a “product price refund” once we receive the blind back. Return shipping charges are the responsibility of the customer and are not refundable.
Changes and Cancellations
Our products are custom made to your specifications, they cannot be changed or cancelled once the order is submitted to our manufacturers. Be sure of your purchase decisions prior to finalizing your order. Your order is placed and your credit card charged immediately after your complete the order online. Changes and cancellations are subject to each manufacturers’ guidelines and should be submitted to us within 12 hours after your online order is finalized. We cannot refund any orders that have already gone into production at the time a change or cancellation is received.
Damaged Packaging/Defective Products
If your products are received in damaged packaging, you should inspect them and notify us immediately at 1-888-366-3199. All shipments received in damaged packaging must be signed for as damaged with the carrier. You should notify us within 7 days if your shipment is received damaged or if the products are not exactly as specified when you placed the order.
If you should need to return any products for refund or repair, after obtaining the required return authorization, package the merchandise in the original shipping carton if possible; use a better one if the original is not in good condition. Then, write the return authorization number on the outside of the package and ship to the following address:
13407 Orchard Shadows Drive
Richmond, TX 77407